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Shipping Policy

What is V2 Retail Ltd.’s Shipping Policy?

  • We strive to deliver products purchased from V2Kart in excellent condition and in the fastest possible time. The order with the pricing of INR 999 or above will have no shipping charges.
  • We provide free shipping for orders with a value of INR 999 or above.
  • We usually deliver the products within 5-7 business days, across all over India (under normal circumstances).
 

What if my order is Cancelled?

  • If your prepaid order is canceled/lost/undelivered, we'll process the complete refund (including shipping) to your source account as per the company policy.
 

Can I cancel a part of my order?

  • Yes, in case of a change in plan, you can reach out to our customer support team for partial order cancellation. In such cases, the shipping charges will not be refunded.
  • In the case of a return, the shipping charges and COD charges are non-refundable.

                  *Order value is calculated after adjusting all the applicable discount(s).

 

How to reset the forgotten password?

  • Click on Forgotten password? (Mentioned on "Login using Email") window only.
  • Enter your registered email address. You'll receive an email with the password reset link.
  • Follow the steps mentioned on the screen. Your password will be reset.

 

What are the additional COD charges on V2Kart products?

  • The standard COD charges are INR 25. The same can be avoided by placing a prepaid order.
  • The maximum threshold to avail of the COD as payment mode is INR 2500.
  • In case of a change in plan, you can reach out to our customer support team Phone: - 9311421554 WhatsApp: -9311421553 for partial order cancellation. In such cases, the COD charges will not be refunded.

                  *Order value is calculated after adjusting all the applicable discount(s).