Help / Support

FAQs


Account Related Queries

1. How do I sign in?

You can use your registered contact number/email id for the signin. To do that:

  • Open our website “www.v2kart.com”
  • At the top right corner, you`ll see a login button. Tap on that.
  • A popup, with two option(s) will appear:
    To sign in using the mobile number, you can click on "Login using Mobile Number"
    • Enter your registered mobile number, click on "Send OTP"
    • Enter the OTP you received on your registered mobile number.

You`ll be logged in to your account.
To log in with your email address, you can click on Login using Email.
Enter your registered email address and password and click on Login.

2. How to reset password?

Click on Forgotten password? (mentioned on "Login using Email") window.
Enter your registered email address. You`ll receive an email with the password reset link.
Follow the steps mentioned on the screen. Your password will be reset.
Change the password and try login again.

3. Unable to use/redeem coupon/discounts

If you are unable to apply any offer, discount or coupon code, feel free to contact our customer support team at +91 9311421554


We are available on +91 93114 21553 to your contacts and WhatsApp "Hi V2" to this number. (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)

: +91 93114 21554 (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)
: [email protected]

Order Related Query

1. How to place the order?

To place an online order, please visit our official website: “www.V2kart.com” and follow the below-given steps:

  • Click on the product which you would like to buy.
  • Select the desired size, click on "Add to Bag" or "Buy Now" option as per your interest.
  • On the checkout page, you'll be informed about all the added products along with their pricing and quantity. It everything seems fine, click on “CHECKOUT”.
  • Add/selected your desired shipping address and click on “Proceed to Pay”
  • Here, you'll see the final amount with the available mode of payment(s). Select the desired one as per your convenience. You can also see the available offers by clicking on “APPLY COUPON” button, mentioned at the top right corner.
  • Follow the steps, mentioned on the screen to make the payment and place the order.

In case you still need any further information, feel free to reach out to our customer service team on +91 9311421554

NOTE: Once you place the order successfully, you'll receive an order confirmation SMS and email on your registered contact details."

2. When will I get my order?

We usually deliver the products within 5-7 business days, across all over India(under normal circumstances).
The order can be tracked under My Order section in Account Dashboard.
For Details https://www.v2kart.com/account-dashboard.html

3. Where is my order?

The order status can be checked by login to your V2 Account, under My Order section.
Here's the direct link: https://www.v2kart.com/account-dashboard.html

4. Cancellation of order

Please be informed, once the order is shipped, it cannot be canceled. In a few exceptional cases, the order can be refused at the time of delivery. It will be returned to us.
In case of cancelling a order which is yet to be shipped out, please follow the steps given below: -

  • Login to your V2 Kart account with your mobile number or email address.
  • Under “MY ORDERS”, you’ll see your pending order, with the status – “Order In Warehouse”. Click on “Cancel”
  • A pop-up will appear on the screen, select the reason for the cancellation from the drop-down.
  • Click on “Submit”

We are available on +91 93114 21553 to your contacts and WhatsApp "Hi V2" to this number. (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)

: +91 93114 21554 (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)
: [email protected]

Return Related

We are delighted to inform you about our customer-friendly 7 days return policy. The request can be raised by login to your V2 Kart account on our website, under “Manage Return” section in My Account

1. How to return the order?

You can follow the below-mentioned steps to process the return request through the website:

  • Log in to your V2Kart account with your registered contact details on www.v2kart.com.
  • In “Account Dashboard”, click on “Manage Return”.
  • At the top right corner, there'll be a button called “Request Return”, tap on that.
  • Select the desired order number, you would like to raise return for from the popup that appears on the screen. You'll be displayed all the eligible products for the return.
  • Tap on “Return” on the right side of your screen.
  • Select the right quantity and Reason/Issue from the dropdown.
  • Click on “Submit”

Your request for the return will be processed.

2. How can I track the return request?

Customer can track the request for returning by logging with the registered mobile number or e-mail ID on website under My Account > My Order

Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be returned. The list of such items are as follows:
Briefs, Shapewear bottoms, or any lingerie set that includes a brief.
Mittens, Socks, and Wrist-Bands
Due to their intimate nature and hygiene reason, we don’t handle returns for innerwear, sleepwear, and lingerie items differently.

Non-returnable products can also be identified by vising the product description under the desired product.
The above-mentioned list of items is strictly indicative and not exhaustive. V2kart reserves the right to determine whether any products sold on www.v2kart.com are returnable or not. For better clarity in this regard, please refer to the product description section displayed on the website under My Account > My Order   Read More   For Details

3. How much time will take to pick up the order?

Post raising the return request, our logistic partner usually takes 2 working days for the pickup (in normal circumstances)

Our customer-friendly returns policy gives you an option to return items purchased on V2Kart for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition

In the case of a return, the shipping charges and COD charges (if any) are non-refundable.

4. Self-ship the Product to V2kart

While we have made a reasonable effort to ensure seamless delivery and pick-ups across multiple locations in India, currently, we have a select list of areas where deliveries and collection can be undertaken by the logistics partners. In the events where the logistics partner is unable to pick up the purchased product from you, you can self-ship the product and the return address mentioned on the product invoice.
For the successfully received deliveries, we will credit upto Rs.100 in your account. We will process the refund once the quality check of the product is done.

5. Can items be returned after the time period mentioned in the V2kart Returns Policy?

No, the V2kart will unable to accept returns after the return period (7 days from the order delivered date & time) mentioned on the site.

6. What are the circumstances when the merchandise cannot be returned/pickup failed?

Return for purchased Products shall not be entertained by V2kart if: -

  • Product is ineligible to be returned if is marked as Non-Returnable
  • Product has been washed or Tags showing brand name/prices on the PDP page/material as well as accompanying accessories have been damaged or discarded by the customer
  • Returned product(s) carry stains, sweat, detergent, or body odor
  • The serial number or barcode of the product, as applicable, does not match our records
  • Products to be returned must be accompanied by the accessories, gifts, or other items originally bundled with such Product
  • We will have the right exercisable at our sole discretion, to refuse to accept the return of such product i.e. Offers, Discounts & Coupons

We are available on +91 93114 21553 to your contacts and WhatsApp "Hi V2" to this number. (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)

: +91 93114 21554 (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)
: [email protected]

Refund Related Query

1. Online Refund: -

In case of returning a prepaid order, the amount will be refunded to the same source of payment account.

Timeline: The entire return process may take up to 15 days to be completed. The refund usually takes 5-7 business days to be credited into the source of the payment account.

2. Cod Refund: -

We would like to inform you that a Razorpay payout link will be shared with you within 10-15 days from the date of pickup. Once you receive the payout link you have to follow these steps to redeem the refund amount.
Once the order will be picked up then within 10-15 days, you will receive the "Razorpay Payout Link" SMS on your registered mobile number and mail. You have to follow the steps mentioned below to redeem the refund:

  • Click on the link.
  • Click on the “Continue” button after cross checking the mentioned contact details.
  • Enter OTP which has been generated after selecting “Continue”.
  • Choose the payment mode for a refund (Amazon wallet, Bank, and UPI).
  • Fill in the details.
  • Click on Submit.

The refund is usually credited to the mentioned account immediately. However, in a few exceptional cases, this process may take up to 24 hours.


We are available on +91 93114 21553 to your contacts and WhatsApp "Hi V2" to this number. (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)

: +91 93114 21554 (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)
: [email protected]

Non-Order Related Queries

1. What is V2kart’s shipping policy/ free shipping?

We have a standard shipping charge of INR for orders with a value less than INR .
NO SHIPPING CHARGE on orders with a value above INR . Read More

2. Are cod and shipping charges refundable if the customer returns the product?

No, the cod and shipping charges are not refundable. Read More

3. Is there any difference between what I see and what I buy?

With V2 kart you get authentic and original products. Our sourcing team makes sure to send products with the V2 kart aesthetic and stringent quality standards. Despite this, if you don’t like what you get, give us a call within 7 days of delivery to place a return.

4. Can I reschedule the delivery?

Yes. The delivery can be rescheduled when the delivery boy tries to reach you over the phone.

5. What will be my modes of payment?

Prepaid: - Credit Card/ Debit Card/UPI/Net Banking
Cash On Delivery: - Place a COD order (if eligible) by paying an additional COD charge of INR 25.


We are available on +91 93114 21553 to your contacts and WhatsApp "Hi V2" to this number. (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)

: +91 93114 21554 (8:00AM - 5:00PM IST Monday to Sunday , except national holidays)
: [email protected]

Write Us


Jot us a note and we’ll get back to you as quickly as possible.