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Disclosure Policy

What is V2 Retail Ltd.’s Shipping Policy? 

We strive to deliver products purchased from V2Kart in excellent condition and in the fastest possible time. The order with the pricing of INR 999 or above will have no shipping charges. 
We provide free shipping for orders with a value of INR 999 or above.
We usually deliver the products within 5-7 business days, across all over India (under normal circumstances). 


If your prepaid order is canceled/lost/undelivered, we'll process the complete refund (including shipping) to your source account as per the company policy.  
In case of a change in plan, you can reach out to our customer support team for partial order cancellation. In such cases, the shipping charges will not be refunded.
In case of a return, the shipping charges are non-refundable. 


For self-ship orders, please note -

1. Upto INR 100 will be refunded as courier charges, depending on the feedback shared by the quality check team.
2. In case, the return slip is not shared over the email, the warehouse may refuse to accept the un-informed parcel. In such cases, the shipping charges are non-refundable. 
*Order value is calculated after adjusting all the applicable discount(s). 

What are the additional COD charges on V2Kart products? 

The standard COD charges are INR 25. The same can be avoided by placing a prepaid order.
The minimum threshold to avail the COD as payment mode is INR 249. 
The maximum threshold to avail the COD as payment mode is INR 2500. 

*Order value is calculated after applying discounts.

M-Loyal Transaction 

M-loyal transaction points once redeemed can’t be refunded in any case. (Cancellation, Return) Etc.